At Simple Lend Marketplace, all deposits and fees associated with transactions are strictly non-refundable. This policy ensures clarity and commitment from all parties involved. If a cancellation occurs after payment, no refund will be issued. Unauthorized chargebacks or payment disputes may lead to account suspension and the recovery of any related fees or costs incurred during the process.

Refund & Liability Policy

Effective date: October 3, 2025

1) Marketplace Role (No Seller Responsibility)

Simple Lend (“Simple Lend,” “we,” “our,” or “us”) operates an online marketplace that connects buyers with independent third-party sellers of trucks and equipment. We are not a dealer or the seller of record.
All information about listings (including condition, specs, pricing, availability, title, mileage, and delivery) is provided and fulfilled solely by the respective sellers.

2) No Refunds

All payments related to purchases, deposits, application fees, listing/marketing/concierge fees, inspection coordination, and any other services transacted through or in connection with Simple Lend are non-refundable to the maximum extent permitted by law. Third-party services (e.g., inspections, transport, escrow, financing, payment processors) have their own terms and handle any refund requests directly.

3) “AS IS / WHERE IS / WITH ALL FAULTS”

All vehicles/equipment are sold by the respective sellers strictly “AS IS,” “WHERE IS,” and “WITH ALL FAULTS.”
Simple Lend does not own, inspect, recondition, certify, warrant, or guarantee any vehicle/equipment and assumes no responsibility for defects, nonconformities, delays, or statements made by sellers.

4) Buyer Due Diligence

Buyers are solely responsible for their own due diligence before purchase, including (as applicable): independent mechanical inspections/diagnostics; title, lien, emissions, and registration verification; confirmation of specifications and prior use; and arranging/confirming transport and insurance. Declining an inspection does not create any refund or cancellation right.

5) Deposits, Fees & Cancellations

• All deposits and fees are non-refundable.

• Canceling after payment does not entitle a buyer to a refund from Simple Lend.

• Unauthorized chargebacks/payment disputes may result in account suspension and recovery of related fees/costs.

6) Transport, Delivery & Risk of Loss

Risk of loss transfers per the applicable agreement once a vehicle is released to the buyer or the designated carrier. Transit damage, delivery delays, or logistics issues do not create any refund or liability obligation for Simple Lend.

7) Warranty Disclaimer (No Warranties)

To the maximum extent permitted by law, Simple Lend disclaims all warranties—express, implied, statutory, or otherwise—including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or quiet enjoyment.
Marketplace content and services are provided on an “AS IS” and “AS AVAILABLE” basis.

8) No Liability for Seller Acts/Statements

To the maximum extent permitted by law, Simple Lend is not liable for any seller act, omission, misrepresentation, nondisclosure, or breach, including with respect to: condition, odometer/mileage, title/lien status, accidents, prior damage/repairs, frame/rust issues, emissions compliance, or any latent/patent defect.

9) Limitation of Liability

To the maximum extent permitted by law, Simple Lend will have no liability for any indirect, incidental, special, consequential, exemplary, punitive, or multiplied damages, or for lost profits, lost revenue, loss of goodwill, or business interruption, even if advised of the possibility.
Where a limitation cannot legally be excluded, Simple Lend’s total aggregate liability for any and all claims arising out of or related to the marketplace or services shall not exceed the lesser of (a) USD $100, or (b) the amount you paid directly to Simple Lend for the specific fee-based service giving rise to the claim in the three (3) months preceding the event.

10) Indemnification

You agree to defend, indemnify, and hold harmless Simple Lend and its officers, directors, employees, and agents from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your use of the marketplace; (ii) your purchase, possession, transport, registration, or use of any vehicle/equipment; (iii) your breach of this policy or applicable law; or (iv) any dispute between you and a seller or third-party provider.

11) Misrepresentation/Fraud Reporting (Facilitation Only)

If you believe a seller engaged in material misrepresentation or fraud, notify us in writing within 48 hours of delivery/pickup with supporting evidence. At our sole discretion (and without obligation or liability), we may facilitate communications, refer you to the listing venue/payment platform, or provide information about potential remedies. This facilitation is not a promise of refund or responsibility by Simple Lend.

12) Third-Party Services & Processors

Escrow, inspections, transport, financing, and payment processing are provided by independent third parties under their own contracts. Simple Lend is not responsible for those services or their outcomes, funds flow, delays, or errors.

13) Non-Waivable Rights

Nothing here limits non-waivable consumer/statutory rights under applicable law. Where a specific law requires a remedy (and cannot be waived), that law controls only for that circumstance; otherwise, this policy applies.

14) Dispute Resolution

Disputes regarding a transaction are between buyer and seller and/or the relevant third-party provider or payment platform. Simple Lend may, but is not obligated to, assist with information exchange.

15) Changes to This Policy

We may update this policy by posting a revised version on simplelend.co. The revised version is effective on posting unless otherwise stated.

16) Contact

Questions about this policy or a transaction?
Email: info@simplelend.co
Include your full name, listing link/ID, seller name, payment date, and a concise description of your request.